Shipping policy
Effective Date: [11-11-2024]
Welcome to NORAVIVE. We are proud to serve our customers in Kenya with reliable and timely shipping. Please review our shipping policy to understand how we deliver your orders.
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Order Processing: Orders are processed within 1-3 business days (excluding weekends and public holidays).
Order Confirmation: Once your order has shipped, you will receive an email confirmation with tracking details.
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Shipping Rates & Delivery Times
We offer multiple delivery options across Kenya to meet your needs:
Standard Delivery
- Estimated Delivery Time: 2-5 business days.
- Shipping rates are calculated at checkout based on your location and package weight.
Free Shipping
- We offer free standard shipping on orders over KES 7500.
- Free shipping promotions are subject to change and apply only to standard delivery.
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Order Tracking
- Once your order ships, you will receive a tracking number via email.
- Use the tracking link provided to monitor the progress of your shipment.
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Shipping Restrictions
- We currently ship only within Kenya.
- Some remote locations may have longer delivery times or limited delivery options.
Delayed or Lost Shipments
- While we strive for timely deliveries, unexpected delays (e.g., weather or logistical issues) may occur.
- If your order is delayed or lost, please contact us at support@noravive.com with your order number, and we will assist you promptly.
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Changes to Your Shipping Address
- If you need to update your shipping address after placing an order, please contact us immediately at support@noravive.com.
- Address changes may not be possible once the order has been dispatched.
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Returns and Exchanges
Please refer to our Return Policy for information on returning or exchanging products.
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For any questions or concerns about our shipping policy, contact us at support@noravive.com or visit our Contact Us page
Thank you for choosing NORAVIVE.
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NORAVIVE reserves the right to update this shipping policy at any time without prior notice.