FAQ
NORAVIVE Frequently Asked Questions (FAQ)
Welcome to the NORAVIVE FAQ page! Here, you’ll find answers to some of the most common questions about our products, services, and policies. If you need further assistance, please don’t hesitate to contact us at support@noravive.com or visit our Contact Us page.
General Questions
Q: What is NORAVIVE ?
A: NORAVIVE is a Kenyan-based e-commerce platform specializing in high-quality kids products.
Q: Where is NORAVIVE located?
A: NORAVIVE is proudly based in Kenya and serves customers nationwide.
Q: How can I contact NORAVIVE ?
A: You can reach us via email at support@noravive.com or through our Contact Us page.
Orders and Payments
Q: How do I place an order?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your order.
Q: What payment methods do you accept?
A: We accept payments through PayPal, M-pesa and credit cards.
Q: Can I change or cancel my order?
A: Please contact us immediately at support@noravive.com if you need to change or cancel your order. Changes may not be possible once the order is processed.
Shipping and Delivery
Q: Where do you ship?
A: We currently ship to locations across Kenya.
Q: How long will it take to receive my order?
A: Delivery times depend on your selected shipping method:
- Standard Delivery: 2-5 business days.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and package weight.
Q: How can I track my order?
A: Once your order ships, you will receive an email with a tracking number and a link to track your shipment.
Products and Returns
Q: Are your products authentic?
A: Yes, we are committed to providing high-quality, authentic products sourced from trusted suppliers.
Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the product is unused and in its original packaging. For more details, visit our Return Policy page.
Q: How do I initiate a return or exchange?
A: Contact us at support@noravive.com with your order number and reason for the return. We will guide you through the process.
Promotions and Discounts
Q: Do you offer discounts or promotions?
A: Yes, we frequently run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.
Q: How do I apply a discount code?
A: Enter your discount code at checkout, and the discount will be applied to your total.
Other Questions
Q: How can I stay updated about new products and offers?
A: Subscribe to our newsletter and follow us on social media for updates on new arrivals, promotions, and more!
Q: Do you have a physical store?
A: We currently operate online only, offering convenient delivery across Kenya.
Q: Can I give feedback or suggestions?
A: Absolutely! We value your feedback. Feel free to email us at support@noravive.com.
Didn't find what you were looking for? Contact us at support@noravive.com, and we’ll be happy to assist you!